Our checklist covers everything you'll need to use the 3DVIA Player. Go through the links to double-check your configuration and spot necessary updates. If you can't find an answer to your question below, ask your question in our forums.
Recommended Configuration:
- Microsoft Windows
- Microsoft Windows 32 or 64 bits (2000, XP, Vista or Seven SP1) with 32 bits browser
- Pentium II (or equivalent)
- 256 MB of RAM
- DirectX 9.0c (SDK redist of August 2007 will be installed if needed).
- Internet Explorer 32-bit (8.0, 9.0) or Firefox 32-bit (10) ESR
The 3DVIA Player is currently available for Microsoft Windows. Here is a list of operating systems and browsers supported for both platforms:
- Microsoft Windows
- Operating System: 2000, XP, Vista, Seven SP1
- Browser: Internet Explorer 32-bit (8,9), Firefox 10 ESR
No, the 3DVIA Player is not supported by AOL Web browsers. Please use another Web browser such as Internet Explorer or Firefox.
Make sure to disable any download acceleration utility.
Under Microsoft Internet Explorer for Windows, the 3DVIA Player first downloads an .exe file, installer.exe that will install an ActiveX control and continue the installation of the the 3DVIA Player. Modify your Internet security options to authorize ActiveX control installation and execution.
Make sure that your network administration policy allows you to download .exe/.xpi files.
Contact your network administrator to make sure that your proxy/firewall settings allow you to download .nwi, .packed, .exe and/or .xpi files.
You must have administrator rights to install the 3DVIA Player.
Using Firefox, I got a JavaScript application error dialog box stating "3DVIA Player installation failed".
Click the Ok button of this dialog box, then at the top of the Firefox window, click the "Modify Options" button to authorize 3dvia.com to install software. Click the Install button again.
For Windows 2000/XP/Vista, from the Start Menu, choose Run. In the dialog box that appears, type "DxDiag" (without quotation marks). The DirectX Diagnostic Tool application should launch. The manufacturer of your 3D graphics accelerator card will be displayed on the Display tab.
Note this information to check and eventually update your driver on the manufacturer's website.
From the Start Menu, choose Settings/Control Panel. Next, double-click Display and select the Settings tab. Make sure Colors/Color Palette is set to 32-bits (True Color).
In the Firefox web browser, some extensions can modify the web pages for several purpose, and at the same time mess with the values exchanged between Firefox and the Web Player.
Extensions that could pose some problems in Firefox are mainly:
- Advertisement / popup blockers
- Web development Tools (HTML / JavaScript / Analyzers)
- Any extension that modifies the original web page (customizing the look and feel of a page, removing/adding elements in a page etc...
Under Windows Vista/Seven and Internet Explorer 7+, the 3DVIA Player may not be able to read the input from the mouse or keyboard. This is due to Windows security policies.
In such cases, the solution is to run the browser as administrator. To do so, right click on Internet Explorer shortcut and select Run as Admin.
Note that this problem does not exist with Mozilla Firefox.
If you refresh your FireFox browser (by pressing F5 for instance), it may freeze the execution of “Modify Component” building block, then resulting in abnormal behavior of your schematic. As a work around, you could use “Set Component” building block instead of “Modify Component” building block.
Experience may have been built on previous version of 3DVIA Virtools by developers using custom component that has been modified in that new version. Until developers has not compiled it with 3DVIA Virtools 5.0 SDK, this could not run properly inside 3DVIA Player 5.0.
