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3DVIA Mobile F.A.Q.

(25 posts) (13 voices)

  1. jdelrio

    Community Manager
    Joined: Apr '08
    Posts: 1,608

    Q: What is 3DVIA Mobile?
    A: 3DVIA Mobile allows you to search, comment and view in 3D all the models in your 3DVIA account plus the vast majority of our 3D Community models. Additionally you can take pictures with your iPhone and collage them with any model on 3DVIA.

    Q: With which mobile devices is 3DVIA Mobile accessible?
    A: 3DVIA Mobile works with the following mobile devices:

    1. Apple iPhone G3
    2. Apple iPhone G3S
    3. Apple iPod Touch G2
    4. Apple iPod Touch G3

    Q: Is 3DVIA Mobile Free?
    A: 3DVIA Mobile is available for just 1.99 USD.

    Q: How do I get my models to show up on my iPhone?
    A: After you install 3DVIA Mobile from iTunes or the App Store, you will see the tab to view your own models. Models, either private or public and using any creative commons license, need to be below 40,000 triangles on the iPhone 3G/iPod Touch G2 and 100,000 triangles on the iPhone 3GS/iPod Touch 3G.

    Update! New limits in place, check your Mobile App settings to set the limit from S(small),M(medium),and L(large)!

    Low: iPhone, iPod Touch 1st, iPod Touch 2nd
    S = 40'000
    M = 60'000
    L = 100'000

    Medium: iPhone 3GS, iPhone 4, iPod Touch 3G, iPod Touch 4, iPad, iPad2
    S = 100'000
    M = 200'000
    L = 300'000

    Q: Can I use a photo I've already taken?
    A: No, the Collage ability within 3DVIA Mobile requires you to take the picture from within the Mobile App.

    Q: What's new in 3DVIA Mobile 1.1?
    A: Some of the changes have already been included above, namely the increase triangle limit on particular mobile devices and that it's now a paid Application. Here are the major new features in 1.1:

    1. Email your creations from within 3DVIA Mobile!
    2. Revamped navigation system using One-touch 3D manipulators
    3. Full Screen 3D Display
    4. High Definition Image Rendering for Export and Mail (960 x 1380 px resolution)
    5. More realistic compositing: shadow and auto lighting correction
    6. Model Rating capabilities
    7. Detailed model and model owner information, owner links by clicking on banner.

    Q: I have a questions that is not answered in this F.A.Q!
    A: Post it bellow and we'll answer all your questions!

    We'll be adding to this F.A.Q. often so come back frequently

    Posted 3 years ago #

  2. aarevalo

    new member
    Joined: May '13
    Posts: 3

    I published a model from SolidWorks to 3dvia. I can see it on 3dvia.com using my laptop but when I try to view it on the iPad using 3dvia mobile it gives me back an error message: cannot open exceeded number of triangles of 100000, or something to that effect. It did the same on low resolution export as well.

    tried using 3dvia composer to do the same and I got the same message on a much simpler model

    Any advice on best practices for getting models out of SolidWorks to view on iPad
    Thanks
    Alex

    Posted 2 years ago #

  3. jdelrio

    Community Manager
    Joined: Apr '08
    Posts: 1,608

    How close are the models to the 100,000 triangle limit? I know composer has a simplification algorothim built in that could help. We are working on a balance between the complexity of models and the fluidity of using 3DVIA Mobile. One of the reasons for the limit was to ensure a good experience. If clicked on a model and it took 10m to download, the inicial impression would be a broken app, unresponsive and so forth.

    Feedback and suggestions are always appreciated from our users, so we know what is an acceptable balance

    Posted 2 years ago #

  4. Adro003

    new member
    Joined: May '13
    Posts: 2

    Hi guys
    Really excited about the potential of this product for our Company
    Is there any way to store our models locally as well
    There are many times when our staff cannot get Internet Access and need to be able to use their Ipads OFFLINE
    Cheers
    Andrew
    Australia

    Posted 2 years ago #

  5. jdelrio

    Community Manager
    Joined: Apr '08
    Posts: 1,608

    Hello Andrew, it is unannounced as of yet but there will be an update in the next few weeks to 3DVIA Mobile were we address this issue

    Posted 2 years ago #

  6. Adro003

    new member
    Joined: May '13
    Posts: 2

    JD thanks for the reply.
    Now you really do have my attention !!!
    I'll be watching and waiting for more news on this vital issue

    Posted 2 years ago #

  7. zulshah

    new member
    Joined: Sep '09
    Posts: 1

    hi there,
    I have an application similar to LEgo Blocks,
    can 3DVia Mobile use to insert and assemble blocks like in LEGO ?

    Please advise, what is needed and can be done with 3Dvia Mobile.
    Thanks
    Zulshah65@gmail.com

    Posted 1 year ago #

  8. oraviles

    new member
    Joined: May '13
    Posts: 1

    My 3dvia mobile app closes automatically, it bearly stays 1 sec open. I uploaded new drawings and sice then it is able to stay open, what might be the problem?

    Posted 1 year ago #

  9. jdelrio

    Community Manager
    Joined: Apr '08
    Posts: 1,608

    restart your phone/pad, and it should work.

    Posted 1 year ago #

  10. danielfagerberg

    new member
    Joined: May '13
    Posts: 1

    Hi. Is it possible to upload 3dvia from an email?
    Or With email is rather the right wording. The idea is that if I am emailed a sketchup file and receive it on my iPad, as it is now I can't upload it via your webpage basic uploader.
    I would like to email the file to my account on 3dvia from my ipad so that it is converted and then I can download it and view it on my iPad.

    Posted 1 year ago #

  11. jdelrio

    Community Manager
    Joined: Apr '08
    Posts: 1,608

    There are two things here, a problem and a feature request.
    Can you tell us what browser you are using, and what behavior you are experiencing when uploading with the basic uploader?

    I will forward your feature request to the dev team

    Posted 1 year ago #

  12. officeworks

    new member
    Joined: May '13
    Posts: 2

    jdelrio said:How close are the models to the 100,000 triangle limit? I know composer has a simplification algorothim built in that could help. We are working on a balance between the complexity of models and the fluidity of using 3DVIA Mobile. One of the reasons for the limit was to ensure a good experience. If clicked on a model and it took 10m to download, the inicial impression would be a broken app, unresponsive and so forth.

    Feedback and suggestions are always appreciated from our users, so we know what is an acceptable balance

    Hi, I use google sketchup for my modeling, and I export it as .kmz file. I get this error whenever I upload a "heavy" 3D model to 3dvia. May I know whether there are any solutions atm, or is 3dvia going to come up with an update that will deal with this issue?

    Thanks in advance!

    Posted 1 year ago #

  13. jdelrio

    Community Manager
    Joined: Apr '08
    Posts: 1,608

    At the moment, you can increase your webspace and upload limit on the website by upgrading to a paid account but the 100,000 triangle limit is hardcoded on the Mobile app do to mobile hardware limitations. This limit is being constantly reviewed and as soon as we are able to, it will increase. Hopefully with the release of the next iPhone

    Posted 1 year ago #

  14. jdelrio

    Community Manager
    Joined: Apr '08
    Posts: 1,608

    I found out that the latest release had new limitations posted. I will update the FAQ with these numbers as well. The S,M,L reffer to the settings for the 3DVIA Mobile app and 3DVIA Mobile HD app were you can set your size prefferences in the settings control pannel.

    Low: iPhone, iPod Touch 1st, iPod Touch 2nd
    S = 40'000
    M = 60'000
    L = 100'000

    Medium: iPhone 3GS, iPhone 4, iPod Touch 3G, iPod Touch 4, iPad, iPad2
    S = 100'000
    M = 200'000
    L = 300'000

    Tripple the triangle count! I've also heard that we are working on pushing the limit even higher with the Ipad 2.

    Posted 1 year ago #

  15. heat69

    new member
    Joined: May '13
    Posts: 1

    just bought the ipad HD app and can't open the file, says it's above 100'000 triangles... i tried the settings but it seems to stay in "s"!?
    other question: how or where can I see how many triangles my model has??

    Posted 1 year ago #

  16. jdelrio

    Community Manager
    Joined: Apr '08
    Posts: 1,608

    You can view the triangle count on the model page on 3DVIA.com, its under the Stats tab.

    Have you tried restarting your iPad, that sometimes fixes any problems with recently installed applications.

    Posted 1 year ago #

  17. Jmbert

    new member
    Joined: May '13
    Posts: 1

    is it possible to upload a model on my Ipad by my e-mail account ?

    Posted 1 year ago #

  18. jdelrio

    Community Manager
    Joined: Apr '08
    Posts: 1,608

    Not yet

    Posted 1 year ago #

  19. pmcait

    new member
    Joined: May '13
    Posts: 1

    Please help, I uploaded a file over 1600000 triangles and can't open it

    Posted 1 year ago #

  20. jdelrio

    Community Manager
    Joined: Apr '08
    Posts: 1,608

    Can you provide a link to the file, even if its private?
    also your machine specs might help
    A 1.6 million triangle will take a while to load, and it might run out of memory before its finished, making the system unstable.

    Posted 1 year ago #

  21. patrickho

    new member
    Joined: May '13
    Posts: 1

    Hi, i wanted to check the triangle count and read that they could be counted under Stats tab. im not sure on how to find the tab, seems like its being invisible to me. i could use some help here. thanks in advance.

    Posted 1 year ago #

  22. jdelrio

    Community Manager
    Joined: Apr '08
    Posts: 1,608

    on your model page, on the right hand side, there is the description tab, along the top are two other tabs, one is the stats tab.

    Posted 1 year ago #

  23. rimbold

    new member
    Joined: Nov '07
    Posts: 1

    my question
    Is it possible to connect 3dvia mobile to our own database like VPM 1.6 or Enovia V6?
    or is there any other solution?

    Posted 1 year ago #

  24. cbreving

    new member
    Joined: Oct '09
    Posts: 4

    Is there any way on the iPad or iPhone to play animations created with 3DVIA Composer? I am only seeing a model that I can zoom, pan and rotate.
    I'd like to be able to see my animated instructions.
    -Carl

    Posted 1 year ago #

  25. jdelrio

    Community Manager
    Joined: Apr '08
    Posts: 1,608

    We are currently working on those capabilities, but until complete I can't say more

    Posted 1 year ago #

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