http://www.3dvia.com/forums/tags/black-screen Connect with other 3DVIA Users en-US Sun, 19 May 2013 04:21:22 +0000 http://bbpress.org/?v=1.0.1 q http://www.3dvia.com/forums/search.php http://www.3dvia.com/forums/topic/installed-3dvia-shape-only-have-a-black-screen#post-58181 Fri, 02 Apr 2010 18:59:03 +0000 Nurscan 58181@http://www.3dvia.com/forums/ <p>Well I posted my problem in January. It is now April. Although it appears to be a nice program and I had considered upgrading I feel that any technical support seems to be non existent. I appreciate any time that <strong>anyone</strong> took with this issue but a direct email to 3dvia has had NO response (after 2 months). I have an off the shelf DELL laptop that handles all of my other graphics , 3D and otherwise without any issues.Thank you </p> http://www.3dvia.com/forums/topic/installed-3dvia-shape-only-have-a-black-screen#post-57394 Thu, 18 Feb 2010 14:06:30 +0000 jb3ds 57394@http://www.3dvia.com/forums/ <p>Hi,</p> <p>I'm still trying to reproduce the issue but it is really difficult as I don't have your specific machine.<br /> However other users have the same issue and the only common fact between all the dxdiag seems to be the memory share of the video card (whatever videocard manufacturer).<br /> I'm trying to have a machine that could fit with this hardware memory stuff and try to reproduce.</p> <p>I haven't forgotten you guys but please be patient as it is not a simple case.</p> <p>I'll come back to you as soon as possible.</p> <p>thanks for your patience. </p> http://www.3dvia.com/forums/topic/installed-3dvia-shape-only-have-a-black-screen#post-57334 Fri, 12 Feb 2010 10:36:33 +0000 Nurscan 57334@http://www.3dvia.com/forums/ <p>Still wondering why my 3dvia does not work. Does ANYONE have any ideas? PLEASE. </p> http://www.3dvia.com/forums/topic/installed-3dvia-shape-only-have-a-black-screen#post-57034 Mon, 25 Jan 2010 15:55:25 +0000 dswavely 57034@http://www.3dvia.com/forums/ <p>I hope that jb3ds can give us all an update on the search for a solution? </p> http://www.3dvia.com/forums/topic/installed-3dvia-shape-only-have-a-black-screen#post-57014 Sat, 23 Jan 2010 19:47:19 +0000 Nurscan 57014@http://www.3dvia.com/forums/ <p>Hello<br /> I was curious if anyone had a solution to this problem? Patiently waiting.<br /> Thank You </p> http://www.3dvia.com/forums/topic/installed-3dvia-shape-only-have-a-black-screen#post-56888 Fri, 15 Jan 2010 18:30:53 +0000 Nurscan 56888@http://www.3dvia.com/forums/ <p>Hi jb3ds,<br /> Yes I did deactivate the aeromode on Vista first. ( I did a lot of research on this before I came to this blog ). I'm sure it is something simple I will feel really silly about when it is fixed but is has me stumped.<br /> See attached screenshot. Doesn't tell you much because it is just black.<br /> Thank you for your help </p> http://www.3dvia.com/forums/topic/installed-3dvia-shape-only-have-a-black-screen#post-56883 Fri, 15 Jan 2010 17:06:51 +0000 jb3ds 56883@http://www.3dvia.com/forums/ <p>Hi again,</p> <p>Could you test something for me please?<br /> Can you try to deactivate the Aeromode of Windows Vista and test again to launch 3DVIA Shape?</p> <p>Please tell me your feedbacks on these tests.</p> <p>Thanks. </p> http://www.3dvia.com/forums/topic/installed-3dvia-shape-only-have-a-black-screen#post-56881 Fri, 15 Jan 2010 14:47:19 +0000 jb3ds 56881@http://www.3dvia.com/forums/ <p>Hi,</p> <p>Could you send me a screenshot showing your issue please? It will help me try to solve your issue.</p> <p>Thx </p> http://www.3dvia.com/forums/topic/installed-3dvia-shape-only-have-a-black-screen#post-56861 Thu, 14 Jan 2010 15:40:08 +0000 jb3ds 56861@http://www.3dvia.com/forums/ <p>Hi,</p> <p>your Dxdiag file does not show any particuar issue on your machine. Your graphic card seems to fit the minimum requirements.<br /> We will have to investigate further to reproduce the issue. We will surely exvhange together through this forum.<br /> If anyone has the same issue please post your dxdiag file on this forum, it will help figure out what's going wrong.<br /> Thnak you. </p> http://www.3dvia.com/forums/topic/installed-3dvia-shape-only-have-a-black-screen#post-56856 Thu, 14 Jan 2010 11:12:05 +0000 Nurscan 56856@http://www.3dvia.com/forums/ <p>Hello<br /> After install, uninstall, updating my video card drivers and of course registering here, then re installing 3dvia shape, I still only have a black screen.<br /> I suspect it has something to do with "128 MB video card (256 MB recommended) supporting OpenGL 1.1 (Open GL 1.5 recommended) with OpenGL 3D hardware acceleration enabled" requirement.<br /> Note system specs:<br /> Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.090803-2339)<br /> Language: English (Regional Setting: English)<br /> System Manufacturer: Dell Inc.<br /> System Model: MP061<br /> BIOS: Phoenix ROM BIOS PLUS Version 1.10 A08<br /> Processor: Intel(R) Core(TM)2 CPU T5300 @ 1.73GHz (2 CPUs), ~1.7GHz<br /> Memory: 2046MB RAM<br /> Page File: 986MB used, 3364MB available<br /> Windows Dir: C:\Windows<br /> DirectX Version: DirectX 10<br /> DX Setup Parameters: Not found<br /> DxDiag Version: 6.00.6001.18000 32bit Unicode<br /> Card name: ATI Mobility Radeon X1400<br /> Manufacturer: ATI Technologies Inc.<br /> Chip type: ATI Radeon Graphics Processor (0x7145)<br /> DAC type: Internal DAC(400MHz)<br /> Device Key: Enum\PCI\VEN_1002&amp;DEV_7145&amp;SUBSYS_20021028&amp;REV_00<br /> Display Memory: 894 MB<br /> Dedicated Memory: 127 MB<br /> Shared Memory: 767 MB<br /> Current Mode: 1280 x 800 (32 bit) (59Hz)<br /> Monitor: Generic PnP Monitor<br /> Driver Name: atiumdag.dll,atiumdva.dat,atitmmxx.dll<br /> Driver Version: 7.14.0010.0489 (English)<br /> In my Catalyst Control Center OPEN GL SETTINGS have 2 options:<br /> 1-Triple Buffering<br /> 2-Force 24-bit Z-Buffer depth<br /> <strong>Neither</strong> is checked plus I don't even know what they refer to.</p> <p>Any help would be greatly appreciated. All I wanted to do with this software was create some floor plans for several projects.<br /> Thank You<br /> Lauren </p>