Frequently Asked Questions

Search through the most common 3DVIA.com questions to find your answers. If you have a question that is not covered in this F.A.Q. please visit our forums and post your question there.

Q. What is 3DVIA.com?

Q. How do I create my account?

Q. How do I change my password?

Q. I forgot my password!

Q. How do I delete my account?

Q. How do I add friends/business to my contacts list?

Q. Why can I not see the My3DVIA tab?

Q. I created my account but cannot Sign In!

Q. How do I upload a 3D model?

Q. How do I download a 3D model?

Q. How do I play a 3D model in real time?

Q. What formats are supported?

Q. What is the 3D XML format?

Q. How do I publish a 3D model in my web page?

Q. What is the copyright attached to a 3D model?

Q. Can I use 3D models from other users in my own work?

Q. How to make a model public/private?

Q. What does it mean when a 3D model is Audience restricted?

Q. How do I search for a specific 3D model?

Q. How do I see all models of a user?

Q. I received an alert when I was uploading a model!!

Q. Problem with 3DVIA Player in firefox

Q. The player has frozen!

Q. When I load a model in the 3DLife Player, all I see is a shadow with no object.

Q. 3D Model is not visible in the 3DVIA Player.

Q. What is a group?

Q. How do I create a group?

Q. How do I join a group?

Q. How do I share my 3D models in a group?

Q. How do I leave a group?

Q. How do I delete a group?

Q. Can I add a private 3D model in a group?

Q. Can I add 3D model from other users in a group?

Q. Who administers a group?

Q. What is a 3D experience?

Q. How do I play an experience?

Q. How do I create an experience?

Q. What are 3DVIA “Plus” and 3DVIA “Prime” Accounts?

Q. Isn’t signing up for 3DVIA.com free?

Q. What do I get with a 3DVIA “Plus” account?

Q. What do I get with a 3DVIA “Prime” account?

Q. How do I upgrade my account?

Q. How can I increase my storage limit on 3DVIA.com?

Q. How can I increase the number of customized avatars I can create on 3DVIA.com?

Q. How do I cancel my paid subscription account?

Q. How can I pay for my subscription account?

Q. I’m having problems with my 3DVIA Plus or 3DVIA Prime account. How can I get support?

Q. Why am I seeing advertisements in my 3DVIA Scene or Experience?

Q. How do I turn advertisements off for my 3DVIA Scene or Experience?

Q. What do I do if I want an enterprise or education solution for 3DVIA Studio?