Search through the most common 3DVIA.com questions to find your answers. If you have a question that is not covered in this F.A.Q. please visit our forums and post your question there.
3DVIA.com, otherwise known as the 3DVIA Cloud, is an online service providing specialized 3D content hosting, interactive viewing and a suite of SaaS (Software as a Service) applications designed to help 3D professionals communicate, market and sell more effectively.
To become a member of 3DVIA, go to the Join 3DVIA page, choose a username and password and enter your personal information. Then click the "Next" button. Your account is created; you will receive an e-mail to validate it.
On your My 3DVIA page click the "edit full profile" button to go to your profile. Then choose your new password, click the "save" button and you are done. If you forgot your password, see the related answer.
In the "sign in" bar, click on forgot password. Enter your registration e-mail and click the "send password" button. You will receive your password to sign in. It would be a good idea to change your password once logged.
On your My 3DVIA page click the "edit full profile" button to go to your profile. Then click the "delete my account" button, confirm you want to delete your account and you are done. Note: all your 3d models will also be removed from the site!!
You are surely not logged in.
Did you activate your account? Once your account has been created, you received an email with a link to activate it. If you do not receive this email, try to check your spam folder and eventually contact us.
To upload a 3D model on 3DVIA.com, follow the steps bellow:
- Go to your My 3DVIA page and click the "upload new model" button.
- Select your 3D model files, enter the different information and click the "upload files" button
- At the end of the processing step, your model is ready to be displayed.
If an error occurred, see details on the
media alerts page.
You should find a download link on the 3D model page. Be sure the license allows you to download the model and click the "download original 3D model" link. All the related files will also be downloaded. If the original 3D model is not a 3D XML, you will also have the choice to download the 3D XML file of the model. For more information about the 3D XML format, see the related answer.
Below each 3D model, you will find a line of code to insert in your web page. Simply choose the type of your web page and copy/paste the dedicated line of code.
We have chosen to let users publish their 3D models under "Creative Commons Licenses" which are the best dedicated to a 3D models sharing community. It is the responsibility of the user to choose the suitable copyright to associate with its model. For more information on how to use Creative Commons Licenses, see the "related page". You can also choose to mark your model as "All rights reserved".
You want to use 3D models from the 3DVIA collection in your own work (video, game) but you are not sure you have the right to do it. All public 3D models are published under Creative Commons License.
From the selected 3D model page, click the "edit attributes" button. Change the audience attribute by selecting public / private or audience restricted. Keep in mind that a private 3D model will not be displayed to other users.
The audience status for a 3D model can be "Private", "Public" or "Audience restricted":
- Private: nobody can access your model.
- Public: all users can see your model.
- Audience restricted: only people of your contacts list (friends and/or business) can see your model.
At the top of the 3D models page, you will find a search bar. Enter your key word and click the "search" button. A result page will return all public models with title or tags matching the key word.
3DVIA Player automatic update is not supported in firefox. If you experience any trouble with the 3DVIA Player in firefox, try to install the latest vesion by clicking on this link.
This is due to a rendering bug in the 3DLife Player. There are two known workarounds:
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Shaders may hide the model in the 3DLife Player. Use the middle-click on the Player to select Shader property and switch to "No specific Shader." This setting is temporary, but will determine if the problem is at the shader level.
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Right click on the Player, select Settings and switch "Open GL 2.0 (2.1 compliant) Hardware." This setting will be saved. In other cases like this switching to the Open GL driver fixes this kind of display problem.
Sometimes shaders can cause a model to not appear in the 3DVIA Player. Often this problem can be resolved by using the middle-click on the Player to select Shader property and switching it to "No Specific Shader."
If that doesn't work, try right clicking on the player, selecting settings and switching to "Open GL 2.0 (2.1 compliant) Hardware."
Groups allow people to share 3D models and discuss things related to a specific topic. For instance, if you choose to start a collection of cartoons models, you may consider creating a group and letting others contribute to your collection.
To create a group, follow the steps bellow:
- From the Groups Home page, click the "create my own group" link.
- Choose the group name, enter the description/topic, select the category and define tags
- Click the "add group" button. Your group has been created.
From the selected "Group" page, click the link "Join this group" and you are done.
You must be member of the group to share your 3D models. Go to the 3D model page you want to share. At the top of the page, you will find a group combobox, choose the group where you want to add you model and you are done.
From the group you are a member, simply click the "Leave group" link and confirm. Notice that all models you added to the group will be removed.
If you are the group owner, click the "edit group" link. At the bottom of the group page, click the "delete this group" link. A dialog box wills ask you to confirm.
Since all groups are public you cannot add private either audience restricted 3D model in a group.
Only the owner of a 3D model can add it to a group.
It is the owner/creator of a group who possesses the admin right but other members can be set as moderators of the group.
A 3D Experience is an online and interactive 3D application where users can experience various situations and activities in real time.
3D Experiences are created by using 3DVIA Studio. Learn more about 3DVIA Studio here.
3DVIA Paid Accounts are a way for you to get even more out of your experience on 3DVIA.com. By upgrading to a 3DVIA Plus or 3DVIA Prime account, you get more storage space on 3DVIA.com, more customized avatars and you can remove advertisements from your Experiences published to 3DVIA.com. Sign up for a 3DVIA Plus or 3DVIA Prime account here.
Yes it is! Signing up for an account with 3DVIA.com is still free, but you can get even more out of your 3DVIA experience by upgrading to a 3DVIA Plus or 3DVIA Prime account. Upgrading gives you more storage space on 3DVIA.com, more customized avatars and removes advertisements from your Experiences published to 3DVIA.com. Sign up for a 3DVIA Plus or 3DVIA Prime account here.
The 3DVIA Plus account gives you an upgraded experience at an affordable price. The full list of features included in the 3DVIA Plus account can be found here.
The 3DVIA Prime account gives you the full commercial 3D application package at a price you can afford. The full list of features included in the 3DVIA Prime account can be found here.
Upgrading is easy and can be done using a credit card or PayPal account. Find out more here.
You can easily increase your storage limit by upgrading to a 3DVIA Plus or 3DVIA Prime account with 3DVIA.com. Upgrading gives you more storage space on 3DVIA.com, more customized avatars and removes advertisements from your Experiences published to 3DVIA.com. Sign up for a 3DVIA Plus or 3DVIA Prime account here.
You can easily increase your number of customized avatars by upgrading to a 3DVIA Plus or 3DVIA Prime account with 3DVIA.com. Upgrading gives you more storage space on 3DVIA.com, more customized avatars and removes advertisements from your Experiences published to 3DVIA.com. Sign up for a 3DVIA Plus or 3DVIA Prime account here.
You can cancel your paid subscription account easily from your profile page. If you are thinking about canceling, please drop us an email and let us know first. We are still gathering feedback on these new products and would like to hear about how we can make them better.
Please look through the rest of these FAQs to see if your question is answered here. Otherwise, search through our user-powered Forums to see if someone else has asked your question. If you still can’t find the answer you’re looking for, send our support team a message and we’ll respond as quickly as possible.
Unfortunately, running the best 3D community on the Web isn’t free. But we do take your experience on 3DVIA.com seriously and want your feedback on this new feature if it is causing you problems. By upgrading to a 3DVIA Prime account, you can remove advertisements on your Experiences and 3DVIA Scenes. Learn more about the 3DVIA Prime accounts here.
If you are looking for a 3DVIA solution for Enterprise or Education, please contact our sales representatives by filling out this form.
